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Return and refund policy

Dear customer,

The complete satisfaction of our customers is and remains our most important goal!

All our products are original and of high quality, at the best possible price / performance ratio!

We strive for a perfect and fast delivery.

With 37,000 items in our warehouse, however, something can always go wrong.

We solve this quickly and efficiently.

The customer must clearly explain what happened, otherwise the handling will take unnecessary long time.

You do not have to send us pictures of what you have ordered, because we have this information in our system. We trust the customer when he says that the wrong item has been received.

We appreciate honest customers!

The procedure to handle such issue is completely in line with Amazon's Return Goods advice and policy, namely in short:

1) you send us the wrong product: the shipping costs are free of charge.

2) on receipt the Aftersales-team checks:

- that the product has not been damaged and is in originel state,

- that the product has NOT been used,

- and that it is indeed another product than that you have ordered.

If everything is OK, we will refund your purchase amount immediately. In the other case you are in principle not entitled to a refund. Or Amazon must decide otherwise after an investigation.

Our main goal however is and remains customers complete satisfaction!

In case of return of goods:

You may deliver the wrong product to the post office in a well-packed package, you do not have to pay anything if you use the address details below.

> Add the order information in the package to be sent to us, so that we know which order it is and we can return the purchase price immediately.

Our return address is as follows (no charge involved):

Look & Buy Europe // Belgium Internet Technologies

ANTWOORDNUMMER 11119

2700 VC

ZOETERMEER

The Netherlands

> you may write on the top right of the packaging: "PORT Paid".

> we do not use any Return Merchandise Authorization (RMA) number.

> do not forget to send the orderinformation in the package.

> do not forget to print < this IBRS label > and stick it on the return package (with adhesive tape for example)

> do not forget to notify us once you have sent the package (via info@bitgcv.eu).

***

The European Commission provides for an Online Dispute Resolution Platform, which you can access here: https://ec.europa.eu/consumers/odr/

Please see the following link for the nationally appointed Alternative Dispute Resolution bodies contact details: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show

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