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Delivery time & shipping costs

We carefully do our best to deliver the order to you as soon as possible. We try to ship orders that are placed and paid on working days before 12 noon on the same day (shipping time). However, we do not always succeed in achieving this, sometimes products are not in stock and then the delivery of your order may take a little longer. Due to busy traffic, the shipping time can be up to 2 days (48 hours). On the order page you can estimate the delivery time (shipping time + transport time) yourself. If, for whatever reason, we are unable to meet this delivery time, we will of course inform you as soon as possible.

Our central warehouse is located in Valencia (Spain), from where we ship via 50 international transport services throughout Western Europe.

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Shipping time / preparation time ("dispatch"): we need this time to process your order and transfer it to the transport service: 24/48 (working) hours. The logistics department is closed on weekends and public holidays. Working days: Monday to Friday (24/24), excluding public holidays in Spain.

Transport time: this is determined by the transport service that the buyer chooses for shipment. Normally between 2 and 5 days (this may take longer due to the Brexit). The transport service determines whether work is performed during public holidays and weekends.

Delivery time: the time required to deliver an order, calculated from the order: in other words delivery time = shipping time + transport time.

Shipping costs

The stated (sales) prices do not include shipping costs.

The amount of the shipping costs depends on the carrier (normal or urgent) that you select on the order (/ payment) page, the dimensions and the weight of the order. The shipping costs are immediately made visible to you after choosing a carrier.

Delivery takes place via the postman or parcel deliverer (transport service / carrier) of your choice. In general, the delivery will take place between 9:00 AM and 6:00 PM. Unfortunately we cannot guarantee the moment of delivery. Weekends and public holidays and strikes can affect the speed of delivery.

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